Patient Rights and Responsibilities

At Primary Care Medical Company, we are committed to providing high-quality, safe, and confidential healthcare services. We believe that effective healthcare is built on a partnership between patients and healthcare providers. To ensure the best possible experience, we encourage all patients to understand their rights and responsibilities.

Patient Rights

As a patient, you have the right to:

Receive respectful and compassionate care that honors your personal, cultural, and spiritual values.
Be informed about your diagnosis, treatment options, and expected outcomes clearly and understandably.
Ask questions and receive answers regarding your health condition and treatment plan.
Understand the benefits, risks, and possible side effects of medications and treatments.
Access information contained in your medical records through your healthcare team.
Know the identity and role of the healthcare professionals involved in your care.
Receive appropriate assessment and management of symptoms, including pain.
Participate in decisions regarding your healthcare and treatment.
Refuse treatment and be informed of the potential consequences of such decisions.
Expect privacy and confidentiality of your personal and medical information.
Receive care in a safe, secure, and supportive environment.
Express concerns or complaints regarding the quality of care and receive a timely response.
Designate a family member or representative to participate in healthcare decisions when appropriate.
Receive clear information regarding fees, insurance requirements, and payment options.

Patient Responsibilities

As a patient, you are responsible for:
Providing accurate and complete information about your medical history, current conditions, and medications.
Following the agreed treatment plan or discussing any concerns that may affect your ability to do so.
Asking questions whenever instructions or treatments are not clear.
Taking responsibility for decisions made regarding your healthcare, including refusal of treatment.
Attending scheduled appointments or providing reasonable notice if cancellation is necessary.
Treating healthcare staff, patients, and facility property with respect.
Providing valid and up-to-date insurance information when applicable.
Participating actively in your healthcare and continuity of care.
Inform your healthcare team of any changes in your medical condition.
Limiting the use of mobile devices within the facility to maintain a respectful and safe environment.

By working together, we can ensure the highest standards of healthcare and patient experience.